Crashes during GL events no provision for ticket refund

This is the first crash I have had in many months. Events like these do need provisions. Keeping it from being abused is not my issue. I made a calculated choice to purchase with the expectation that I would get a fair shot at the event. If you paid $8 for something and it immediately broke... wouldn't you expect a replacement at a minimum? Would you expect to be told "tough luck, try and buy another one in a couple of days"?