No, this was a game crash and not a network issue. And I'm not sure why people are defending CG in this case. I am paying them money for an experience and not getting the experience I paid for. If I lose the event, that's on me. If the game crashes, that's on CG. People have said CG is trying to prevent abusing ticket refunds. It is VERY easy to see when someone is abusing refunds. They have your ally code and can very easily see how often you have reported issues.
I am playing on an iPhone 10 which is by all means one of the few target devices for this application. This was during one of the phase transitions in the event and it sounds as though other people have experienced the same crash. As an event that is designed to make you want to spend money, there should be allowance for issues of this sort. If you pay extra to try the event, the expectation should by all means be on the developer to make sure you get a legitimate shot at the event.
