Forum Discussion

Legend

3 months ago

Customer Support Atrocity

I’m going on 5 days of being robobanned for the Coliseum. I submitted 2 tickets (first one on day 1). I’ve reached out to EA support 3 times, the discord, the forums, and STILL no resolution on this BULLSH*T ban. CG auto-banned me for a legit run in Coliseum. If this hits 7 days, I plan on uninstalling this game for good and actually will boycott every EA game for the rest of my days now since I’ve put a good chunk of money into this game. The level on “not-giving-a-F” is amazing to me. I’ve witnessed many companies do the right thing in 24-48hr turnarounds when stuff like this happens but apparently this does not apply to these people. I have defended CGs questionable practices before but I guess this is my eye-opening moment to the truth of the haters. I completely understand now. Good job destroying what support you did have CG AND EA. Legitimately amazing how you’re managing to dig your own graves with what can be such simple fixes. And the kicker is that this isn’t an unknown. You KNOW you scr*wed the pooch on this. You SHOULD be on high alert during this time. But you’re just not. *claps*

feedback

13 Replies

SoMuchSpit
Seasoned Traveler
3 months ago
They probably don't do anything, I am waiting to get unbanned for the Coloseum BS
Whatelse73
Seasoned Ace
3 months ago
I'm not even banned and lazy rubbish like this drains my motivation to play.
It's as if the powers that be at CG want people to stop playing the game altogether.
UF823h488
Rising Scout
3 months ago
In game (and sometimes out of game) support still instructs people to contact CG_LucifersDaddy for bans. That user account doesn't even exist on the forums anymore and when it still did, it hadn't logged in for at least the last 5 years. Its absolutely ridiculous that support for a major company and their major game sends you to a single person at all, much less one that they haven't even bothered to confirm still works for them. I swear, it makes me wanna sue them but they'd probably direct me to serve the lawsuit documents on CG_LucifersDaddy and it'd be another dead end.