Sounds like they really don’t care. They told me to lost on forums about issues with proof-nothing done. EA games don’t care except sucking $$ from players. Way this game has been going, I’ve been playing a whole lot less, cause of “bugs” issues among other issues. Spending a whole let less. I k ow other players have done the same thing. In fact, several of them are strictly FvP now. Must be others also-heard from someone that keeps up with the game and what I have searched-players dropping out and last several years their income is/was increasingly going down. Reason they play FvP, don’t want to waste $$.
Anyway, hate to hear that, you are not the only one with issues and have to listen to their BS excuses. Way the swgoh gods/EA want to do it.