Deleted account

Hi there everyone I need some help

I was playing on my main account one day and was linking it to transfer and I transferred over so on my other device I had it on I deleted the app and reset the phone and wiped everything on it etc and then the next day I come back to it and it was gone and I looked into my guild thought my second account and was still there the account is all active but is now a different now but isn’t being played at all. I need help in trying to get it back.

Thanks any help would be appreciated as I have put lots of money and time into the game