Developers Q&A FAQ

Stores, Shipments & Packs

Abysmal_Void: You mentioned previously that you would not add "new" characters into the Galactic War, Cantina and Squad stores so it could serve a source of Shard store currency - truly appreciated - but would you perhaps consider refreshing farming spots for certain characters?

We know that some characters are not a good fit for the nodes that they are currently on. We would love to fix that immediately, but we also think there will be a lot of adverse effects from switching farming locations on players without advance warning, or without a long-term plan to communicate to players. We cannot share anything now but are currently considering options for tackling this.

Destrix: How is price for shards in Shipments determined and how will it look in the future?
Voodoo magic... No seriously, it's complicated and a part of the "secret sauce" that we won't share with players. We make changes to it as we deem appropriate.

HK22: One of the things that you guys released recently were the five dollar Lightside and Darkside Starter Packs. I know that I purchased them because it was a great value and I could support a game that I enjoy. My question is simple are there any more plans to release these type of packs such as a Fleet Starter Pack, or maybe a five dollar character of the month pack?

The revamped Starter Bundles are promotional offers primarily aimed at new players. We released them to the entire player base, because we didn't think it would be wise for longtime players to feel like a really good offer was being hidden from them arbitrarily. We will very occasionally put together bundles for those "lifecycle" purposes and will give everyone a chance to purchase them, but we have no plans at this time to release them regularly.

Is the daily crystal booster ever going to be brought back or replaced? If so, when? And if it will be replaced, what will replace it?

As we had said at the time the 21 day crystal offer needed to be suspended, we had hoped to be able to keep it in the game but were not able to due to factors beyond our control. Those factors remain beyond our control. I know it's frustrating when we can't provide more details, but we do not ever want to point the finger at a party or parties other than ourselves. That said, we are working on options which might bring back something similar. No guarantee that we will be able to do so at this time.

As a person who has literally invested thousands of real dollars into this game, I would like to know how many folks there are actually invested in this game with their own money and I mean thousands not just a few hundred.. do they play and devote the time and grind to fully understand the player frustrations? One of those frustrations is having not enough separation between the P2P and F2P player in the game.. So when will there be a cap increase?

Thank you so much for supporting the game. In terms of keeping a balance between various players' spending (and non-spending) behaviors, this is extraordinarily difficult. A healthy, long-lived free-to-play game needs all types of players. If we lean too far to one extreme or another, we risk alienating players on the other end of the spectrum. If the balance is lost, the game can spin out of control and crater. To the specific question about how many players of various spend levels exist in the game... that's confidential info and so it's not a question we can answer in a public forum. As noted above, there is no immediate plan to increase the level cap.
Speaking personally, of the five people in the room right now pulling questions and answering them, one is an intentional free to play player, and the other four of us have spent thousands of dollars of our own personal money.