Didn't receive Hyperdrive Bundle

I gave my nephew some cash for Christmas so he could by the Hyperdrive Bundle in game. He just texted me saying he bought it but didn't receive anything.  Searching through other posts here this seems to be a common issue that has has been happening since the $9.99 sale started.  I sent him the link for EA support but has anyone had any luck receiving the items from the $9.99 Hyperdrive bundle?