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Icyjediknight's avatar
Icyjediknight
5 years ago

Double charge

I am currently trying to get a refund in reference to the relic bundle pack that I purchased on March 10. The pack was a one time purchase pack for $9.99 the problem is I was charged twice for the purchase and only received one set of items would like a refund for the second pack or the items given to me either way is fine with me. I hope CG reads this post and will fix this issue for me as Apple is saying I am not entitled to a refund even after explaining I was double charged thanks for your help.
  • NyKynoe's avatar
    NyKynoe
    5 years ago
    There are a few avenues you can take:

    - use the in game help menu to reach out to EA Help, they should be able to help or give you some direction on this.
    - contact google or apple and dispute the duplicate charge
    - direct message CG_SBCrumb and see if he can give you any direction on this. (He will probably recommend the first one)

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