To be honest, both points are true.
On one hand, the demand for gear has increased at a near exponential rate. What kind of gear requirements are necessary to complete other legendary events? G10, maybe 11. Maybe one zeta. The rewards for g10 on 5 characters and all at 7*? You guessed right, it was a 7* unlock!
How many stun guns did it take to get to g10? 2, maybe 3 if you were unlucky. I remember the time when I got one stun gun on Leia so I could get CLS.
Fast forward to today. What are the requirements now? 15 characters, all at g10, with 5 at g12 and the other 5 at G13. Also, Relics. How many stun guns is that? I don't know, but I imagine it is over 10. How many zetas? Probably 12. What do we get for completing the event? A 5* unlock?! How do we get less for doing more?
On the other hand, we do have more ways to get stung guns and other stuff. Shard shop, normal nodes, and.... Well, for stun guns in particular, that's it. But we do have gear from TW, gear from GAC, and sometimes events and dailies.
Overall, the requirements for things like special characters has exploded to insane requirements. If they were honest, they would also list (6 months of 26 stars in GEO TB) as a part of the requirement as well. The argument that they haven't alleviated the gear crunch is indefensible.
