The main problems of the game imho:
1. Not enough flexibility and out of the box thinking from product managers. Too risk reverse, too rigid, too resistant to changes. Typical attributes of the corporate management where every decision goes through numerous levels of hierarchy.
2. No in-game economy manager. Absolutely no scaling, no understanding of inflation, no catch-up mechanics, no bonuses for newcomers.
3. No proper regression testing, no constant roster and events rebalancing, which reduces the validity of the previously issued content too fast.
... and the list goes on...
They treat the game development as a queue of rare product releases instead of a continuous improvement process. Which is quite an outdated point of view.
But the single most important point - they don't play their own game. So they have no insight into the experience or empathy for the community at all. They perceive the game only from focus groups and statistics. That's why they don't care.
Written by a guild mate ?
