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Alykar30's avatar
Alykar30
New Novice
8 months ago

Get back an very old account

Hello everyone 

I'm a old player that leaved the game in 2019.

The thing, i've seen some as of the game so i told myself "hey dudé, why not looking what the game became".

But there is the hic... I can't get back my old account. Maybe the link with ea account wasn't there already.

I've spend money on the game at this time and i had everything that could exist when i leaved. So i really want m'y account back.

Someone could help me ?

Thank taking time to read me and answer.

8 Replies

  • Yes it was m'y first idea.

    I made a ticket but i'm not sure how it work. Maybe i have to check this from a PC

  • So, i made a ticket, but i don't understand the way it work.

    I couldn't let a message, just open a ticket and "chat with the support. It asked me the subject. And since it waits something but nothing else happen.

    Why did i do wrong ?

  • GRANDOLAKEV's avatar
    GRANDOLAKEV
    Rising Veteran
    8 months ago

    To get it back you'll probably need a Google  Facebook or EA account linked to it. Maybe check your email for getting anything from EA if you ever purchased anything on it.

  • Did you have it linked to a Facebook account? Or did you have it linked to a Google Play account? Try opening an EA ticket from a different device. 

  • seJLeFrew's avatar
    seJLeFrew
    Rising Adventurer
    8 months ago

    I left in 2017 and had it linked to my Google account, I still had access last October when I came back.

    Sadly unless you linked your account, you may be out of luck.

    Best of luck and hope you do get it back, sadly Customer support isnt the greatest with this game (unless you get a CG mod involved here on the forums).

  • Alykar30's avatar
    Alykar30
    New Novice
    8 months ago

    Yes, i try it all, but i can't get back my account.

    Plus, i found all my buying on my bank account. At the time i spent over than 1000€ (i was young).
    The thing is that i began the game on iphone, then i left for samsung.

    I've found my old friendcode thanks to swgoh.gg, but nothing else left. And at this time i linked my account to an email. But support bot said me my account was deleted.

    i can't figure out i spend all of this for nothing.

    I'm trying to get back my apple account to try to get back transaction numbers. But even, on EA support only bot, i can't speak to human being to discuss properly of my issue.

    What can i do ?

  • GRANDOLAKEV's avatar
    GRANDOLAKEV
    Rising Veteran
    8 months ago

    If the account was deleted its gone. Due to various laws if the account got deleted its not allowed to be retrievable. It was a huge problem a while ago with a bluestacks login issue and players who bought accounts.

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