Forum Discussion

Rising Newcomer

1 month ago

Get banned after beating Coliseum difficult 7

Good afternoon, I played in the Coliseum mode, passed the 7th difficulty, tried the 8th - I was kicked out of the game and they wrote that I was banned because of cheating in the Coliseum - but I did...

individual events

EA_Lanna

Community Manager

1 month ago

Hi Wedmak_FH,

We can't look into bans through the Forums. If you believe there's been a mix-up and the rules weren't broken, please follow the steps in this guide to pop in a ban appeal:

Cheating and Appeals Process

- EA_Lanna

Wedmak_FH

Rising Newcomer

1 month ago

Hi EA_Lanna ,

I did everything suggested in the article you linked, but more than 5 hours have passed and I haven't received any response.

Could you tell me when I should expect a response and what form it will take?

EA_Lanna
Community Manager
1 month ago
Heya Wedmak_FH,

You won't get updates about the appeal. In the guide I shared, it calls this out to help set expectations:

Appealing your ban does not mean you will be unbanned. You will not be informed on any decision we make...

- EA_Lanna