Forum Discussion
7 Replies
- EA_Aljo12 hours ago
Community Manager
I'm just relaying my personal experience and what I've seen on these forums. Again, not saying there's no issue here. Just not sure what's causing it and there's not a lot of troubleshooting options. So, I'll look into it and let you know what I find out. If you happen to be able to grab a video of what's happening or screenshots, that would be great.
Also, it's only happening when you open Bronzium packs or is it any pack?
- 1q8cn22l5uve13 hours agoRising Scout
Dear sweet Jesus!
Yes I did!
Was I far too ambiguous when I wrote "didn't work?"
And also, you saying that "it never happened in 10 years of playing" is a lie. It used to happen all the time when I played on my phone, though not nearly as bad as now, but it still happened regularly.
- EA_Aljo14 hours ago
Community Manager
Just to be sure since it wasn't mentioned, did you also clear the cache, uninstall/reinstall on the mobile device you play on?
- 1q8cn22l5uve14 hours agoRising Scout
Didn't work. Still getting crashes.
- EA_Aljo15 hours ago
Community Manager
Let me know what happens. So far, this is the first I've heard of this particular issue. After playing this game for 10 years, I've still never had happen. Not saying that means there's no issue. Just that, it's a very uncommon/rare one.
- 1q8cn22l5uve15 hours agoRising Scout
Yes. I am on the PC version. I will try uninstalling/reinstalling. If that works, then that just proves, once again, that you fail to test your own products before deployment.
- EA_Aljo19 hours ago
Community Manager
Hi there. Have you tried using the PC version? I'm curious if it happens there as well. Also, did you try clearing your cache or deleting/reinstalling SWGOH? Thanks!
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Capital Games Team