Forum Discussion

hukoiz's avatar
hukoiz
6 years ago

How long does it take to recieve the hyperdrive bundle?

I ordered the hyperdrive at level 76. But atill haven’t gotten my stuff after 20 minutes. 
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago

Hi @hukoiz, 

Could you try to restore the purchase in-game?

  1. Tap on the cog icon (Settings) on the Cantina screen.
  2. Tap on Restore Purchases. This will make the game check for and resync any recent purchases.
  3. You’ll get a notification through in-game mail if your purchase is successfully restored.

- EA_Lanna

hukoiz's avatar
hukoiz
6 years ago

I did that more than 10 times yesterday and today and I gotten nothing in return. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @hukoiz, 

    Thanks for giving that option a go. Since restoring the purchases didn't help the content come through, please send in a help ticket from your SWGOH account to our support team and attach proof of purchase (POP). The support team can verify the purchase with valid POP and look into the missing content from there.

    - EA_Lanna

    • lilcommie285's avatar
      lilcommie285
      6 years ago

      How long does it take to get help from customer support? I have sent my proof of purchase at least 5 times now and no one has helped me. Most of the phone calls have been useless except one but she was unable to help me and had to pass me to the "special team" who never emailed or called me back. 

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