Is the in-game help desk behind on tickets?

Your best help is EA Help, you just need to try again or try to answer them rather than skip

"Ultra;c-2458516" wrote:
Your best help is EA Help, you just need to try again or try to answer them rather than skip

I've been trying to explain my problem for 4 days now. They answer, but every day there is a new employee and not one helped.

Unfortunately, EA Help helps very little.

"Delta40;c-2458531" wrote:
Unfortunately, EA Help helps very little.

And even if they do respond it's, "we tried it twice and it worked just fine for us. We're closing this ticket."

"Ultra;c-2458516" wrote:
Your best help is EA Help, you just need to try again or try to answer them rather than skip

I clicked "Skip" because the three options given to me had absolutely nothing to do with what I needed.

However, good news...took two days, but, my tickets and currency are here this morning. Still no answer from the help desk on my ticket, though.

Not sure if this post helped, but I'm happy now. Hope anyone else with this problem gets the help they need.