Hi Holotable Heroes,We have deployed of fix for those players whose account's were reset to level 1 with the Title Update on May 4th. Please report an further issues related to the account restore after rebooting. Please include your ally code.Known Issues: Stores need to be refreshed to show the correct inventory and reflect the updated player's level A handful of characters were reset back to level 1. Some of those units are missing Mods and/or Gear. Characters affected so far (varies from player to player): Greef Karga, Zeb, Magmatrooper, Hermit YodaEDIT (3:30pm PT): All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.EDIT (5:00pm PT):We are working on another fix for early next week to address the Mods that were removed from characters that were set to lv 1. We are also investigating some reports around the gear that was removed from those characters and not placed in the player's inventory.EDIT (5/12/2021):I have posted an update on this issue here.tldr; We have a Server Release to fix the mods and gear issue today. Make good package is coming tomorrow.EDIT (5/18/2021):Mods should be restored to players who were missing them due to units getting reset to lv 1. Reboot your game if you do not see them.

I'm guessing it'll fix at refresh - the store loaded thinking you were level 1.

For not being able to log in .. why isn’t my energy topped off ?

I cant buy zetas and share store is bad. Like Neili and Athen_GreecoAnd muy Zeb is on lvl 1 and without moodsYoda Ermitaño dont have moodsCode Aly: 193-164-524It's surreal that they don't compensate us in any way..

"Athen_Greeco;c-2256051" wrote:For not being able to log in .. why isn’t my energy topped off ?Your account was restored to the snapshot we took at 3:15pm on May 4th.

A running Tally is not good enough! Some of us spent hundreds to take advantage of the double drops. Time lost is one thing, but that’s money lost and false advertising. We spent money in anticipation of an event you excluded us from. To top it off, losing my place in arenas and losing championships, not getting tournament war or raid bonuses, and all of my competitors getting better from double drops. You guys have to do more then make good. It doesn’t cost you a dime to make this better. You guys can actually give away virtual currency that doesn’t cost you a dime. I suggest you go above and beyond, because losing players that spend thousands is a financial hit for you guys. Giving away a shit ton of crystals/characters that don’t cost you anything to generate is the right thing to do.

Issues with Account Restore from today's Update

nutjester7
4 years ago
On top of the characters that have been stripped of mods or reset that others are mentioning, my Darth Revan was also stripped of mods. Any confirmation of this from other players?
CG_SBCrumb
New Spectator
4 years ago
"Saseav;c-2256103" wrote:
Mods look to be permanently deleted, or are they switched around somewhere for you guys?

We are investigating right now but we don't believe they are deleted. The Mods are in an inaccessible state and aren't visible from the game but are still there. We are exploring how we restore these exact mods to players but we need to test a few things before we can commit to that.
CG_SBCrumb
New Spectator
4 years ago
"Neilix;c-2256111" wrote:
"CG_SBCrumb;d-244662" wrote:

EDIT: All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.

This is not true. I just tried to re-gear my Zeb and got stopped at gear 5 due to missing pieces. My Zeb was I believe between 8 and 10 before the reset. Definitely was higher than 5.

Can you post your ally code? I don't see it in this thread
Anakins_Master
4 years ago
"DarjeloSalas;c-2256099" wrote:
"Anakins_Master;c-2256093" wrote:
"DarjeloSalas;c-2256086" wrote:
"Anakins_Master;c-2256067" wrote:
One issue, my GAC has been done even though my account got reset, it's nice becs I've won the 3 previous matches although I had not had GAC unlocked so how could it have been done? It's kinda nice although confusing. I did not lose any of my character/ship progress though. Also, I got 10M credits with some other random rewards in my inbox, 10M credits said credit heist rewards. there were other events also. At least no mod issues

Funny that the people whose accounts genuinely got reset all have had their Zeb reset to g1, but your’s is g8?

I wonder why that would be the case?

My zeb did not get reset. I'm no expert and bugs and issues for the game, go ask the devs

You certainly aren’t an expert on bugs / issues that didn’t actually happen to you, it would seem.

Tip for next time you want to fib about something like this... hold back until you see what the people it actually happened to report, then copy what they say.

not lying but whatever. I'm done dealing with your obbsession with trying the bully people
kemmyn
4 years ago
Same here, 877-169-132. Energies not full and Greef Zeb and HY all missing mod sets.

My biggest issue with all this apart from missing the double drops and arena payouts is the time lost to complete conquest. Completed the hard conquest last time and was on track to do so again until this happened.
MDizzle2021
4 years ago
"ThePassifier;c-2256110" wrote:
This has been insane.... No compensation for time lost, missing double drops yesterday plus losing in GAC? Unreal.

We missed out on Territory War too
Jaw1015
4 years ago
No way you gave all gear back for Zeb. I am short stun guns and can't get him back to g12 where he was before
teletran4242
Seasoned Newcomer
4 years ago
Ally code: 217-867-949

I’m missing pretty much the same stuff as everyone else. And my store is also jacked up.

Do the right thing EA. Go above and beyond cause this select group was screwed over bad.
CG_SBCrumb
New Spectator
4 years ago
"CrixWhite;c-2256141" wrote:
No way you gave all gear back for Zeb. I am short stun guns and can't get him back to g12 where he was before

Can you share your ally code?
Jaw1015
4 years ago
"CG_SBCrumb;c-2256147" wrote:
"CrixWhite;c-2256141" wrote:
No way you gave all gear back for Zeb. I am short stun guns and can't get him back to g12 where he was before

Can you share your ally code?

827-383-647