I've been logged into someone elses account.

There are no supported emulators

"Bartek;c-2404889" wrote:

"Ultra;c-2404877" wrote:
it’s a bluestacks issue

It’s an unsupported emulator and you should avoid it

I doubt that. Never had this issue with Bluestacks. However i was logged few times to unknown account (one was few milions GP) using Nox.
Where i can find a list of supported and unsupported emulators?

It's not really specific to Bluestacks, but it is specific to Emulators and how they generate device ID's.

"StarSon;c-2404898" wrote:

"Bartek;c-2404889" wrote:

"Ultra;c-2404877" wrote:
it’s a bluestacks issue

It’s an unsupported emulator and you should avoid it

I doubt that. Never had this issue with Bluestacks. However i was logged few times to unknown account (one was few milions GP) using Nox.
Where i can find a list of supported and unsupported emulators?

It's not really specific to Bluestacks, but it is specific to Emulators and how they generate device ID's.

My conclusion as well. But that's not what moderator says :|

"Ultra;c-2404877" wrote:
it’s a bluestacks issue

It’s an unsupported emulator and you should avoid it

This is absolute nonsense. A Bluestack emulator wont log you in to another persons account. This is lazy bug avoidance. So when i have played via bluestacks, bought via bluestacks etc should i not have bothered. Yes i get the game isnt designed to play through an emulator such as bluestacks but dont give a bog standard avoid message, you would lose a lot of players. The devs should consider such a playing base.

"Lumiya;c-2404939" wrote:
A guildie of mine encountered the problem. We assume it is the bluestacks bug because we know about the bug and it very much seems like it. Someone logged into his account and still does so. He always leaves the guild and changes his name. My guildie also still has access to the account and it's always the same. My guildmate joins the guild and changes his name again, the other person leaves it and changes the name again.
My guildie already changed all his PWs, reached out to Google and they ended all running sessions (or so they said), he reached out to EA and also posted in the HQ.
EA support only told him that they could help him reset his password and that it is a problem from his e-mail Provider, which is just absolute ****.

This goes on for a week now. Does anyone have any suggestions or ideas what else he can try?
@CG_Tusken_Meathead or @CG_SBCrumb or @Ultra is there something you could do or help him get in contact with someone who might be able to help? Any help is very much appreciated! ?

This is an argument from years ago, they allow the game on many platforms, which need an emulator, but deny that they are responsible for security for such.

"StarSon;c-2404918" wrote:

"Ultra;c-2404917" wrote:

"Bartek;c-2404904" wrote:

"StarSon;c-2404898" wrote:

"Bartek;c-2404889" wrote:

"Ultra;c-2404877" wrote:
it’s a bluestacks issue

It’s an unsupported emulator and you should avoid it

I doubt that. Never had this issue with Bluestacks. However i was logged few times to unknown account (one was few milions GP) using Nox.
Where i can find a list of supported and unsupported emulators?

It's not really specific to Bluestacks, but it is specific to Emulators and how they generate device ID's.

My conclusion as well. But that's not what moderator says :|

Starson is more knowledgeable on the matter than i am

monkeysideye.gif

Unfortunately there are none. Dont bother with ingame support as its an outsourced Indian based call centre that will give nothing in response. HQ Answers etc are still so poor and i think even this week we have seen EA cancel games with nothing in response to players. EA dont care, CG are EA so dont think its a different company, just a different logo :) but dont hold your breath.

"Lumiya;c-2404939" wrote:
A guildie of mine encountered the problem. We assume it is the bluestacks bug because we know about the bug and it very much seems like it. Someone logged into his account and still does so. He always leaves the guild and changes his name. My guildie also still has access to the account and it's always the same. My guildmate joins the guild and changes his name again, the other person leaves it and changes the name again.
My guildie already changed all his PWs, reached out to Google and they ended all running sessions (or so they said), he reached out to EA and also posted in the HQ.
EA support only told him that they could help him reset his password and that it is a problem from his e-mail Provider, which is just absolute ****.

This goes on for a week now. Does anyone have any suggestions or ideas what else he can try?
@CG_Tusken_Meathead or @CG_SBCrumb or @Ultra is there something you could do or help him get in contact with someone who might be able to help? Any help is very much appreciated! ?

EA support would need to remove all account links except for the one that the player wants. No idea if they will do that or not.
With the facebook linking option a game account can be linked to tons of guest id (android/apple device id) or Google play, apple accounts. Adding a link doesn't remove a previous link.

"scuba;c-2404978" wrote:

"Lumiya;c-2404939" wrote:
A guildie of mine encountered the problem. We assume it is the bluestacks bug because we know about the bug and it very much seems like it. Someone logged into his account and still does so. He always leaves the guild and changes his name. My guildie also still has access to the account and it's always the same. My guildmate joins the guild and changes his name again, the other person leaves it and changes the name again.
My guildie already changed all his PWs, reached out to Google and they ended all running sessions (or so they said), he reached out to EA and also posted in the HQ.
EA support only told him that they could help him reset his password and that it is a problem from his e-mail Provider, which is just absolute ****.

This goes on for a week now. Does anyone have any suggestions or ideas what else he can try?
@CG_Tusken_Meathead or @CG_SBCrumb or @Ultra is there something you could do or help him get in contact with someone who might be able to help? Any help is very much appreciated! ?

EA support would need to remove all account links except for the one that the player wants. No idea if they will do that or not.
With the facebook linking option a game account can be linked to tons of guest id (android/apple device id) or Google play, apple accounts. Adding a link doesn't remove a previous link.

Thank you!
I will let him know, there is no link from his side to Facebook, only the playstore.