Lack of Customer Support / Help Assistance Required
@CG_SBCrumb @CG_Erik
I have no one left to turn to and I am seeking for your help. I have sent emails to Customer support @ EA but they are unwilling to help me and it seems my appeals and information to them have fallen on deaf ears. And the community needs to see this.
I did not receive my TB rewards at the end of the last TB when I was serving in a guild named Bear with Sabers. It is a 230M GP guild with fantastic players and support.
At the end of the TB, upon completion 4 hours later, the guild Leader had sent me a message on discord to alert me that a replacement had been sought for me as I had surfaced some constraints in timezone.
When I woke up the next morning and logged in the rewards were not in and the Guild Leader, @Dukie_Jaywalker alerted me that it was only done 4 hours later after completion of TB, that they had sought a replacement for me. For the record I ranked #1 for the TB.
Naturally I returned to my previous guild and sought clarity with EA Customer Support. Their response is ‘I had left the guild before completion of TB’ therefore the rewards are not downloaded into my account.
My appeals to them have not been brushed aside, I was appalled to find that my EA account was reset/expired credentials and I had to reset everything to login. This was after I logged in to provide feedback which may be unsatisfactory to their ears. I am still in communication with them at this point of time but there is no progress and it is clear they are unwilling to help. The Guild Leader for Bears with Sabers is willing to come forward, vouch for me and help yet the persons in power to arbitrate and resolve this simple issue, are unwilling to do so. Why?
Interestingly enough, I found online that I was not the only person to face this previously. Yet nothing was done to resolve this? Please take a look and help.
https://answers.ea.com/t5/Bug-Reports/TB-rewards-not-received/m-p/7914806#M27208
I have no one left to turn to and I am seeking for your help. I have sent emails to Customer support @ EA but they are unwilling to help me and it seems my appeals and information to them have fallen on deaf ears. And the community needs to see this.
I did not receive my TB rewards at the end of the last TB when I was serving in a guild named Bear with Sabers. It is a 230M GP guild with fantastic players and support.
At the end of the TB, upon completion 4 hours later, the guild Leader had sent me a message on discord to alert me that a replacement had been sought for me as I had surfaced some constraints in timezone.
When I woke up the next morning and logged in the rewards were not in and the Guild Leader, @Dukie_Jaywalker alerted me that it was only done 4 hours later after completion of TB, that they had sought a replacement for me. For the record I ranked #1 for the TB.
Naturally I returned to my previous guild and sought clarity with EA Customer Support. Their response is ‘I had left the guild before completion of TB’ therefore the rewards are not downloaded into my account.
My appeals to them have not been brushed aside, I was appalled to find that my EA account was reset/expired credentials and I had to reset everything to login. This was after I logged in to provide feedback which may be unsatisfactory to their ears. I am still in communication with them at this point of time but there is no progress and it is clear they are unwilling to help. The Guild Leader for Bears with Sabers is willing to come forward, vouch for me and help yet the persons in power to arbitrate and resolve this simple issue, are unwilling to do so. Why?
Interestingly enough, I found online that I was not the only person to face this previously. Yet nothing was done to resolve this? Please take a look and help.
https://answers.ea.com/t5/Bug-Reports/TB-rewards-not-received/m-p/7914806#M27208
