LSB gave me incorrect contents

I have done that but I haven’t heard a word from them in nearly 48 hours. 
I’d like to get this resolved asap, I’m not exactly happy that they’re not even acknowledging that they’re working on it. 

Still waiting for a reply from them, coming up on 96 hours since they last said anything in the in-game support chat

Is contacting my CC company the next step at this point? I’m sure they’re dealing with a lot of unhappy players but not even responding to my questions is unacceptable 

This error occurred a week ago and at this point it’s been almost as long since they’ve provided any sort of communication with me about the issue. 

I certainly hope they don’t consider the matter closed, as they have my money and I don’t have what I paid for, or even anything remotely similar in value. 

Still waiting… 

I’m reluctant to ask for a refund because I’d rather have the content I bought. But if I need to go that route I will, by contacting my CC company instead of EA

In case anyone here can move things along my ally code is 651-911-223 and my player ID is pN3iwMiIQgnfB-6q4vm4g

Hi @IanRogue, 

I'm sorry to hear there hasn't yet been a response from the support team. A few other threads here have reported something similar, that it's been really slow hearing back from the support team. Email can sometimes take longer as more people opt for it but for SWGOH cases, the first case needs to be an email sent in from in0game to send through details the support team needs to help from there with SWGOH cases. As you've already sent in the initial case through in-game, let's try another approach:

• grab the case number, along with your Player ID/Ally Code (just in case it's needed)
• try contacting the support team through live support (Chat).

The support agent can use those details to pull up your account and get up to speed on things from there.

- EA_Lanna