Forum Discussion

New Novice

1 year ago

Solved

LSB gave me incorrect contents

I purchased the Shadows of the Empire LSB and I received the Supreme Leader LSB instead, almost all of the contents of which I already had at or above the levels in the bundle. So I essentially p...

EA_Lanna
1 year ago
Hi @IanRogue,

Our support team can take a look into the content purchased if you get in touch with them. The best way to contact our support team is by creating an in-game ticket. This sends details about the account and means our support team can help them out faster. It'd be good to have your Player ID and Ally code handy also in case the support team ask for it.

- EA_Lanna

EA_Lanna

Community Manager

1 year ago

Hi @IanRogue,

Our support team can take a look into the content purchased if you get in touch with them. The best way to contact our support team is by creating an in-game ticket. This sends details about the account and means our support team can help them out faster. It'd be good to have your Player ID and Ally code handy also in case the support team ask for it.

- EA_Lanna

IanRogue

New Novice

1 year ago

I have done that but I haven’t heard a word from them in nearly 48 hours.
I’d like to get this resolved asap, I’m not exactly happy that they’re not even acknowledging that they’re working on it.

IanRogue
New Novice
1 year ago
Still waiting for a reply from them, coming up on 96 hours since they last said anything in the in-game support chat
Is contacting my CC company the next step at this point? I’m sure they’re dealing with a lot of unhappy players but not even responding to my questions is unacceptable
- IanRogue
  New Novice
  1 year ago
  This error occurred a week ago and at this point it’s been almost as long since they’ve provided any sort of communication with me about the issue.
  
  I certainly hope they don’t consider the matter closed, as they have my money and I don’t have what I paid for, or even anything remotely similar in value.
  - IanRogue
    New Novice
    1 year ago
    Still waiting…
    I’m reluctant to ask for a refund because I’d rather have the content I bought. But if I need to go that route I will, by contacting my CC company instead of EA
    In case anyone here can move things along my ally code is 651-911-223 and my player ID is pN3iwMiIQgnfB-6q4vm4g