Max Red Crate Rewards Missing

In the game go to Settings and then Help

This is exactly like every single complaint of being "kicked out of GAC even though I know I joined!"
Player: I joined GAC! I know I did! CG sucks!
Everyone else: Did you screen shot?
Player: No! Of course not! Why would I?
Everyone else: Start taking screen shots so you can prove it.
Player: Fine! I'll show you all!

And then that player never complains again about being "kicked out of GAC" even though they joined.

So, do you think CG, who apparently can't make a functioning game, somehow tracks players taking screenshots and adjusts whether that player has specific bugs or not? Or do you think players are mistaken despite their adamant yelling to the contrary?

Can't CG just got look at player history to verify. In this case verify that I got the red crate. I believe they should be able to look at my player history and accomplishments. How else do they resolve specific issues that are isolated to specific players when they arise?

Do you know how much data that would take? Like, 1 million players every second of everyday. No company who designs games does that. You get incident reports of specific flags with cut pieces of information relevant to that flag.

Did you do something to break the TOS? If so, they might have a recording. But then you have bigger problems.

"ArdenPulsar;c-2361087" wrote:
Can't CG just got look at player history to verify. In this case verify that I got the red crate. I believe they should be able to look at my player history and accomplishments. How else do they resolve specific issues that are isolated to specific players when they arise?

If the game itself registered you with 626 keycards, what makes you think any data CG looks at will say different?

"DarjeloSalas;c-2361092" wrote:

"ArdenPulsar;c-2361080" wrote:
I get that I have no evidence to back up my claim, and that people lie all the time.
I have a 8.9M roster and have played this game since day 1 launch. The red box is easy for me to get. Conquest is fun for me and I'm a die hard OR fan, so Malgus is my priority. I'm not going to call it quits until I had the red box.
Again I see your point that without proof I could be lying. Then again we all know how often CG screws up rewards. So I'm sure you can see that perspective as well.

Once again, does anyone know where I can call, email or message in an attempt to get this resolved please?

Someone I know posted this image and said “nailed red crate”. We had to point out that he hadn’t earned the red crate, even though there was a picture of it in the reward panel.

Is it possible you made the same mistake?

No I acutually was still playing in conquest last night for something to do as I had excess energy. Just getting 3/3 on each battle and finished two more of the boss feats. So I had well over the 630

"ArdenPulsar;c-2361087" wrote:
Can't CG just got look at player history to verify. In this case verify that I got the red crate. I believe they should be able to look at my player history and accomplishments. How else do they resolve specific issues that are isolated to specific players when they arise?

Go to Settings->Help as somebody else suggested. Follow the link and create a support ticket. That's the only way I know that might get somebody to look at your particular data.

Actually I am questioning the number on my rewards message. (I got my red box though)
It said I had completed 646 key cards. I know I only left 2 feats undone (worth 25 points), but I thought the Max was 667 this conquest. Trying to work out where it found the extra 4 points from.

I also did not screenshot so maybe it was 642 in the message.

LoL yeah I should probably take more screenshots of rewards in this game than I do. Regardless, I always may sure I complete that one extra feat even once achieving the requirement, just so the off chance of them calculating something wrong is reduced.

"ArdenPulsar;c-2361087" wrote:
Can't CG just got look at player history to verify. In this case verify that I got the red crate. I believe they should be able to look at my player history and accomplishments. How else do they resolve specific issues that are isolated to specific players when they arise?

Look chances are you are going to have to write this one off ... you likely have 2 choices from here, next 2 conquests, buy the $10 pack and get extra 40 shards (so you can unlock Malgus at the end) or wait another 2 conquests to pick up Malgus from Scav nodes

Support won't help you; even if you had a screenshot. The support isn't CG, it's a generic EA support line. They'll look at the data and say 'nah brah' and that'll be it. Unless you are luckily to grab a CG employee another way, there's no real way of arguing your case.

It's very sad.