Message from the CM

"EA_Jesse;55089" wrote:
Hey Everyone,

It’s been a while since I’ve posted a message to you all that is directly from me, one that isn’t patch notes :)

I know that a number of you are upset with the latest series of updates, but know that we have heard you. As many of you saw, CG_NotReallyAJedi made a couple of posts recently addressing some of the concerns with Mods. We should have more to discuss tomorrow, but know that the team is doing quite a bit of work on Mods to change them. I want to avoid giving any specifics since all of the changes we’re looking at are being tested still, but know that adjustments will be made to Mods. There are also some other concerns you all have that I won’t list out here, but know that I’m talking to the development team about them as well.

Now, in regards to all of the posts on the forums, we need to adjust the approach being taken by a number of posters. I’m going to ask that you please stop posting threads that do nothing to help the state of the game, I don’t want to remove anyone because they keep breaking the TOS and Forum Guidelines.

Here are a couple of things that I’d like to see stop:

• Posting threads telling people to quit, to stop spending on the game or to lower their review scores. This does nothing to help the state of the game. What helps us is seeing feedback on why you don’t like a certain feature and how it affects your enjoyment of the game.
  
• Do not create posts bashing EA, CG, the dev team or the moderators. Again, this does nothing to help the game.
  
• Do not create posts on how the game is dead, or how it’s going to die, or anything along those lines.
  

If any of the above is done after this posting action will be taken against your forum account, and we really don’t want to have to do that, so please, keep it civil and constructive so we can clearly see your feedback.

Thanks,
Jesse

I think this post needs to be looked at at length. In particular the last parts about what you would like to stop.

Firstly I have lowered my review score, a pop up appeared when I logged on and said give us your feedback. I saw that in my previous review I had said it was a fun game but that customer support was awful and when I lost crystals they did nothing. I lowered my review and edited it to say that the most recent update has ruined the game. This was not done as a result of the forum but due to a request from the game for me to review it. So maybe turn off the "please review us" pop up when the game is nose diving? Perhaps?

Point 2. What did not help the game is people seeing their friends quit. This update did not help the game. For you to make that point about us not helping the game is not only hypocritical but a slap in the face of everyone who plays this game. You have created the anger due to your poorly thought through and inept implementation of changes, do not put that back on the community. Your post has not helped anything.

The third is the most key. The freemium model is not new. I doubt many of us are new to this model and style of game. We have all played and quit games before. We have all seen games die. We know what that looks like. For many of us you have squashed 3 years of updates and mistakes, that resulted in the death of a game, into 8 months. Do you think we are too lacking in intelligence to notice that? Would you like us to point this out to you? Or are you so arrogant that you think you have reinvented the genre and despite these style of updates killing games in the past that it will not happen again? If so I think you should farm off your great ideas to all the dead fremium games that have gone before....

A quite furious and very insulted

Turukano