Message from the CM

"Glory;555611" wrote:

"jerrydough;555473" wrote:
OK Jesse, constructive criticism for you directly, and not for the dev team:

You admitted on top that it's been a long time since you've addressed us all without it being a patch note. Isn't that a problem? How about not letting anger fester? When an issue comes up and you get megathreads, how about talking to the community of which you manage? Aren't you getting paid for that? If you aren't, then my bad. But if you are, then you're not doing your job very well.

Keeping quiet, even if it's your directive from superiors, is not going to make the problem go away. All it does is make people even more upset. For example, saying there are no plans to fix GW as a final decision doesn't sit well with your audience. How about explaining the reasons why you don't think it needs to be fixed? "It's supposed to be hard" isn't an explaination. Besides, if you were really listening to the community, you'd see that it's not just "hard", but rather impossible for a lot of people. Tell us why it's supposed to be impossible.

Games are supposed to be entertainment, not aggravation. If I dread pushing the icon on my iPad, but do so just to grind out another omega, it's only going to last until I find another game I will actually look forward to playing. You guys have done some really shady and unwise things in the past few weeks (unplayable GW, Mods OP, Mods drop rate nerf after a large group had 100% drop rate, potency nerf), worst of which is this message telling people to shut up. Be careful what you wish for; If you got your way, it means people stopped caring about playing this game and moved on.

This! Where the heck have you been Jesse?!? Possibly doing the worst job of community manager I've seen on a game forum anywhere. You're never around. The only things we EVER hear from you are (very poor) patch notes, and the occasional reprimand. That's not all that a Community Manager does.

...and yes, this update is terrible. It destroyed all balancing. The 'knee-jerk reaction fix' 24 hours later made everything much worse. I've lost so many guild members already... Sad...

"Glory;555611" wrote:

"jerrydough;555473" wrote:
OK Jesse, constructive criticism for you directly, and not for the dev team:

You admitted on top that it's been a long time since you've addressed us all without it being a patch note. Isn't that a problem? How about not letting anger fester? When an issue comes up and you get megathreads, how about talking to the community of which you manage? Aren't you getting paid for that? If you aren't, then my bad. But if you are, then you're not doing your job very well.

Keeping quiet, even if it's your directive from superiors, is not going to make the problem go away. All it does is make people even more upset. For example, saying there are no plans to fix GW as a final decision doesn't sit well with your audience. How about explaining the reasons why you don't think it needs to be fixed? "It's supposed to be hard" isn't an explaination. Besides, if you were really listening to the community, you'd see that it's not just "hard", but rather impossible for a lot of people. Tell us why it's supposed to be impossible.

Games are supposed to be entertainment, not aggravation. If I dread pushing the icon on my iPad, but do so just to grind out another omega, it's only going to last until I find another game I will actually look forward to playing. You guys have done some really shady and unwise things in the past few weeks (unplayable GW, Mods OP, Mods drop rate nerf after a large group had 100% drop rate, potency nerf), worst of which is this message telling people to shut up. Be careful what you wish for; If you got your way, it means people stopped caring about playing this game and moved on.

This! Where the heck have you been Jesse?!? Possibly doing the worst job of community manager I've seen on a game forum anywhere. You're never around. The only things we EVER hear from you are (very poor) patch notes, and the occasional reprimand. That's not all that a Community Manager does.

...and yes, this update is terrible. It destroyed all balancing. The 'knee-jerk reaction fix' 24 hours later made everything much worse. I've lost so many guild members already... Sad...