Outage Compensation [MERGE]

"Trystan_Spyder;c-1803500" wrote:

"StarSon;d-198176" wrote:


That doesn't even cover a quarter of the losses for *a small percentage of* people that missed payouts as a result..

FTFY.

Yeah, there are a few folks who would have netted better results if that had actually been able to play to payout. No doubt. But how are they to recompense based on what might have (but didn't) happen.

Say I'm sitting at 35 in squad. I miss my climb window. Am I to expect them to reimburse me as if I got 5? I could have made it. What about 1? With a refresh I certainly could have reached that. How are they to decide what you "COULD" have done? And that's just taking into account what is technically possible if I win all my matches. Never mind whether or not I actually could.

If they went by these forum posts, they'd have to give everyone 1st/1st results.

They should just give everyone 500 crystals, like they used to. They know that basically everyone couldn't get in, whether they missed payouts or not. I was just using those as the example. 200 crystals for them (that some people are being denied anyway) is still a net loss. Plus the people that missed bonus energy because of it.

It's just a really poor way to handle it, especially considering how they used to handle it.

I missed both my arena payouts, couldn't fight my way up, I definitely lost crystals :( And the game is still down for me.

I don't even waste my time generating help tickets anymore. It's pointless and they are useless.

All you can do is remember this moment the next time you start to spend money on this game. I’ve only been playing for about 15 moths, and the increased FU attitude of CG has grown so much during that time.

Contact Disney. Few people are happy with how EA is handling the SW gaming license, and the only way to change things is to get Disney to reevaluate the relationship with EA.

I spent $300 in hopes of getting Darth revan, but because of the outage i miss my refreshes and if set me back. But now can't even get the 200 in crystals we are promised? This is unacceptable.

I will be reversing the charges from Google for my old republic purchases.

Just absolutely disgraceful. CG and EA are very low energy.

Sad.

Can't get in to chat either. I'll just put my 1* review back in and remember this the next time I'm thinking of spending.

"StarSon;c-1803525" wrote:

"yankeeh8er;c-1803521" wrote:
Where do I go to fill out the support ticket? I missed out on my bonus energy so I would like to get something back.

https://help.ea.com/en/contact-us/?product=star-wars-galaxy-heroes

Good luck though. I've been trying to create a ticket for about half an hour.

FYI this customer support option is for US/CA players only

So they simply said dont bother all you can get will be 200 gems if you are lucky and patient enough.

I am suprised really. That wasnt the way they treat us or handle situations like this in the past.

I’m sorry but CG is nothing but a joke anymore. 200 crystals for 4 hours of downtime and you will most likely give up trying to collect those 200 crystals because the support staff is even worse.

You should really reconsider the way you handle compensation for this issue. I feel as if we've just been told to... Erm... go love ourselves