Outage Compensation [MERGE]

Timed out.

It's a shame they can't just send out compensation like they usually do. Having to deal with support just isn't worth the effort.

"Maredream;c-1803468" wrote:
he claims it was my mistake :)

For clarify, did both your arena and ship arena payouts occur during the server downtime? If so, that really stinks and they should comp you something.

"Maredream;c-1803492" wrote:

"Syrup_Chugger3;c-1803482" wrote:
You'd think they'd let their customer service department know, "hey we had server issues and told people to contact you, so just give them the 200 crystals" or something like that..

Or is that too easy?

thats another problem, I asked the support guy to take a look at the forums several times but instead he chose not to....

I don't think CG employees are allowed in the forums. Heck, even Carrie only posts on reddit. ;)

"mvmss;c-1803484" wrote:
I've had a few great experiences with EA support and a few really bad ones. It all depends on the prrson you are dealing with, unfortunately.

That is how all customer support goes in my experience. You either get someone who knows what they are doing, or someone who doesn't

"StarSon;d-198176" wrote:


That doesn't even cover a quarter of the losses for *a small percentage of* people that missed payouts as a result..

FTFY.

Yeah, there are a few folks who would have netted better results if that had actually been able to play to payout. No doubt. But how are they to recompense based on what might have (but didn't) happen.

Say I'm sitting at 35 in squad. I miss my climb window. Am I to expect them to reimburse me as if I got 5? I could have made it. What about 1? With a refresh I certainly could have reached that. How are they to decide what you "COULD" have done? And that's just taking into account what is technically possible if I win all my matches. Never mind whether or not I actually could.

If they went by these forum posts, they'd have to give everyone 1st/1st results.

"DeeOhGee;c-1803497" wrote:

"mvmss;c-1803484" wrote:
I've had a few great experiences with EA support and a few really bad ones. It all depends on the prrson you are dealing with, unfortunately.

That is how all customer support goes in my experience. You either get someone who knows what they are doing, or someone who doesn't

I'll miss you.

Hey, I can't even create the ticket I was told to create:

Starson remember the days when they gave out 500 for like 30 minute outages. You guys set a precedent by doing this. How long will I have to wait to get my 200 crystals for a 4 hour outage? I had to wait 1 month to get my darkside TB rewards. This is ridiculous and it is a shame. Keep your 200 crystal, my time is worth more than that to fill out your service ticket. @CG_Carrie @CG_SBCrumb

and honestly i am more annoyed with the way I am treated than my ship payout rewards ....