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DakillerMaster's avatar
DakillerMaster
8 years ago

Problem with crystal purchased

I have two problems that occurred when I tried to purchased crystals on Saturday. I was trying to buy the 50 dollar crystal pack, but was charged for the 20 dollar pack instead nor did I receive any crystals. I contacted itunes, but I don't know if they can't do anything about it. Can EA or swgoh staff help with my problem?
  • SnakesssOnAPlan's avatar
    SnakesssOnAPlan
    8 years ago
    Send a message to support via the Help section in the game. They can 100% see if you received your crystals or not, and can make amends. You can also request they call you.

    http://m.help.ea.com/en/contact/new/channel/?franchise=star-wars-galaxy-heroes&product=star-wars-galaxy-heroes&selectedCategory=missing-content&platform=iphone&categoryName=Missing+content

    If you were charged for the lesser amount, that means you inadvertently clicked that option. I've done that before. You may not feel that happened, but it happened.

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