They don't care. CG's only concern is your wallet. They stopped caring about players far too long ago. They don't care about us, our rosters, the time we invest in this game, our guilds, TW, GAC, and so on.
CG has become a datacron assembly line. They pump out characters and datacrons on a consistent basis for money. Doesn't matter if it's buggy, doesn't matter if they break other parts of the game, doesn't matter if datacrons destroy our rosters, everything else is irrelevant. Their only concern is to do what EA does and Frack players and get us to spend more money on the game.
There might be devs who care and want to do the best they can, but their opinion is irrelevant to whomever is hiding behind the biggest desk in CG HQ.