EA_HighCommand
EA QV Team
6 years agoRe: Missing shards
Hi @stargazer1917,
We've checked your account and according to our logs, the characters are in the same state as they should be. Your Jolee Bindo, for example, was upgraded to 5 stars on 5/23/2019, 9:13:41 pm GMT+1 and never upgraded to 6 stars. You've collected 72 shards for him since you've upgraded him from 4 to 5 stars, which is exactly what you have right now. Everything appears to be correct.