There are places in life where people will hear you out in terms of complaints about a service.
It just comes across as whiny to suggest the devs aren't "rigorously working" about a free turn-based Android game that has been out for going on 4 years, the majority of players like, and is seemingly not going anywhere.
Also, is this OP in the feedback section and why the hell not, if not?
It's his 2 cents of feedback. I usually don't read posts there. This is why.