Time to quit

To be frank this sounds more like a you problem. You have to look at things logically despite the frustration..CG want you to spend money with confidence, their model is ultimately to make money whilst legitimately providing a consistent quality product to keep its players playing and paying.

Sure, elements of the game can be viewed as "expensive" to some but if CG/EA did as you perceive to cheat people out of their money for no return of product then this game would ultimately die quickly. 

So if there are technical issues I would say raise a technical ticket with good evidence/screenshot etc so that those in CG can determine your claims more easily. Those in technical support have an interest to help their players for retention and longer term health of the game, right?

Over the many years of play in SWGOH I've personally never experienced any purchasing fails or concerns. Take what you wish from this player experience. (and btw, No I don't work for CG) 

Just a couple quick points. They want you to spend money but when you don't get your item you are screwed. These boards are filled with people trying to get what they paid for with no help period. They get some canned response if they are lucky. I know if I would pay 30 dollars for a lst I expect to get it .

I'm also an old school mmo player. I started with ultima online. I'm use to paying a sub and playing all I want. With this game I log on for the daily and thirty minutes later I'm done. I can't level anymore in coliseum and conquest is just frustrating to me. I never should of picked normal but I went by their recommendation.

Guess I'm just frustrated. I'm use to paying 10-20 a month not hundreds just to progress and the things I want to spend money on I cant and when it comes down to it I want to play now but can't unless I spend money

Oh and your good evidence of a problem should be solved with your paid receipt but it isn't. They want you to jump through hoops to just get a ai response

Last thing go read all of threads of people that lost money then count the number of ea responses in them. That shows they don't care about that problem with the game 

If you like the game just play it you don't have to spend money 

I made a purchase today for some crystals, I bought the $20 chest, and they charged me $50. SMH

Actually you do need to spend money. I can't start maul without spending. I can't progress the era toons without paying. I can't progress any toons after the energy runs out without paying money.

What I can do is 5 pvp matches a day and spend 30 minutes on the daily.

As for the guy that got overcharged report it in game. I still didn't get reimbursed but they did respond and had me give them screenshots of my purchase 

You're wrong mate, I'm 10.8m in kyber 3 without spending money. Maybe this game's just not for you 

And how many years did that take you.i only been playing for 3 months and already at the point where I have to spend or just play thirty minutes a day.

I read posts about other people not spending money and it always ends up not the truth 

When the game was in the honeymoon phase for me I didn't mind spending $20 a week on crystals. Now I won't. I will only spend money on something I want and if it's a reasonable price.

I've never had to spend a penny to get Maul through tier 2, I hoard crystals and that's all I needed.

LoL you've only played for 3months, what do you expect, to have all content right now because you are special. Pay or Play are the rules to EVERY game online.

a quick google search said that it would cost $188,000 to $400,000+ to max all characters in this game. Even having one good squad would probably cost about few hundred a character. Theres no point since they just add new characters and change the dynamics of the meta so often. This game is just a cash grab since Lucasfilm and Disney both want their cut of the profits. Its a bloated game.