Forum Discussion

bcwood34's avatar
6 years ago

Shaak Ti and refreshing shipments

So over the last 4 days I have refreshed the shipments in order to complete Shaak Ti as soon as possible. I used both 50 crystal refreshes all 4 days.... and in those 8 attempts she never appeared. I created a help ticket asking if there is a glitch and an EA representative replied today confirming there is a known glitch.

Here is a portion of their response:

“Please let me share, after reviewing your case I do gather that the issue currently you are facing is apparently a bug which caused this anomaly. I really appreciate your feedback towards the game. I will make sure to forward the same to our concern department.

It is sad that we at customer experience, can only help with issues in the game itself, we cannot make changes or correct game bugs.

We at EA customer service make every attempt to resolve each issue, but sometimes a resolution is simply not possible due to problems beyond our control. For your inconvenience, please accept my personal apology that this problem has negatively affected you.”

So CG, we are just letting people waste crystal on refreshes when there is a known bug?
  • I just asked the same question, I havent been refreshing looking for her as I have yet to see her appear once in regular shipments, just the weekly. Now.at least I know she's there for some people. I guess the good news is I have Crystal's piling up since she hasn't appeared to spend them on. Hoping my RNG changes.
  • I can't take these threads seriously anymore

    Btw EA support is basically indian tech support except they have no idea what Star Wars is.