I like to think of shard chats as an extension of the cooperative multiplayer that guilds enjoy in TB/TW. And (at least in my experience) it isn't just about climbing as high as you can. I've met some cool people and had good game-centric discussions on Discord. It's a place to discuss theory-crafting and ask for help without all the negativity that can sometimes pervade the official forums. Still, sorry that OP is having a tough time with their shard. It shouldn't be a strong-arm tactic. Everyone gets better together if we willingly help each other get better.
(Edit for clarity: by negativity in the forums I'm not saying anything about this thread. Everyone here has so far been civil and constructive. We can disagree and still get along. Much appreciated! Carry on!)