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EN6A6E
2 months agoRising Ace
It happened to me before as well. I was on call with a support rep for over an hour.
Their system can only show what you have gained on your profile and not what gets deducted in crystals. So if you lose a massive amount of crystals CG will not have the data on their end and will try to gaslight you into saying that there was never a transaction and that you had never spent those crystals. I was given no compensation for my lost crystals.
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