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CrocodileGunDi
New Spectator
9 years ago

Silent treatment from support

Hello, I have submitted 3 tickets for glitches and problems I have encountered with the game. The most recent being the level 80 day 1 activities glitch. I haven't received a single response to t...
abc8501a8132983's avatar
abc8501a8132983
9 years ago
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I'm getting fucking sick and tired of seeing computer controlled characters ths t constantly outweigh the characters I've paid and worked for. HOW DO YOU DODGE WHEN YOU'RE STUNNED? HOW DOES COMPUTER CONTROLLED PHASMA CALL HELP EVERY TIME WHEN MINE IS MAYBE 20%?HOW DO YOUR TEAMS GET ASSIST EVEN WHEN LUMINARA IS HEADING THE TEAM? My characters RARELY dodge anything, but there sub par ones 6 out of 8? Especially facing being knocked out with a healer coming up nect? I just had a stunned Chewbacca dodge 5 times in 6 attacks no doubt to avoid elimination. Fix this bullshit because your paying customers deserve better.

About SWGOH General Discussion

Discuss and share your feedback on Star Wars: Galaxy of Heroes with fellow players.78,499 PostsLatest Activity: 11 minutes ago
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General Discussion","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"linear"},"topicsCount":78499,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-01-12T04:26:43.781Z"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"PRESET_ONLY"},"Rank:rank:10":{"__typename":"Rank","id":"rank:10","position":52,"name":"New Spectator","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:114837":{"__typename":"User","id":"user:114837","uid":114837,"login":"CrocodileGunDi","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg"},"rank":{"__ref":"Rank:rank:10"},"email":"","messagesCount":0,"biography":null,"topicsCount":0,"kudosReceivedCount":1,"kudosGivenCount":6,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-03-11T22:46:53.000Z","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:4327597":{"__typename":"ForumTopicMessage","uid":4327597,"subject":"Silent treatment from support","id":"message:4327597","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:114837"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:swgoh-general-discussion-en"},"conversation":{"__ref":"Conversation:conversation:4327597"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4327597"},"body@stripHtml({\"truncateLength\":200})":"Hello, I have submitted 3 tickets for glitches and problems I have encountered with the game. The most recent being the level 80 day 1 activities glitch. I haven't received a single response to t...","body@stringLength":"801","rawBody":"Hello,

I have submitted 3 tickets for glitches and problems I have encountered with the game. The most recent being the level 80 day 1 activities glitch. I haven't received a single response to the tickets I've submitted. Has anyone else received no response to their concerns?
It has been over 2 weeks since my initial ticket was submitted. I've heard others stating that they receive great customer service from EA. I can't even get a response. I am quite concerned. I have received email acknowledgement of each ticket btw. Are my expectations too high? Sorry if this concern is posted in the wrong section, but I wanted some community feedback on how to approach this negligent treatment from support.

David Falcione
Crocodile Gun Di
236-985-127
","kudosSumWeight":0,"postTime":"2016-05-17T02:41:50.000+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4327597_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":61},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hello,

I have submitted 3 tickets for glitches and problems I have encountered with the game. The most recent being the level 80 day 1 activities glitch. I haven't received a single response to the tickets I've submitted. Has anyone else received no response to their concerns?
It has been over 2 weeks since my initial ticket was submitted. I've heard others stating that they receive great customer service from EA. I can't even get a response. I am quite concerned. I have received email acknowledgement of each ticket btw. Are my expectations too high? Sorry if this concern is posted in the wrong section, but I wanted some community feedback on how to approach this negligent treatment from support.

David Falcione
Crocodile Gun Di
236-985-127
"},"Conversation:conversation:4327597":{"__typename":"Conversation","id":"conversation:4327597","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4327597"},"lastPostingActivityTime":"2016-06-27T16:16:33.000+01:00","lastPostTime":"2016-06-27T16:16:33.000+01:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:4327597":{"__typename":"ModerationData","id":"moderation_data:4327597","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:4327597_1":{"__typename":"Revision","id":"revision:4327597_1","lastEditTime":"2016-05-17T02:41:50.000+01:00"},"ForumReplyMessage:message:4327598":{"__typename":"ForumReplyMessage","id":"message:4327598","conversation":{"__ref":"Conversation:conversation:4327597"},"author":{"__ref":"User:user:73169"},"revisionNum":1,"uid":4327598,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-general-discussion-en"},"subject":"Re: Silent treatment from support","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4327598"},"parent":{"__ref":"ForumTopicMessage:message:4327597"},"body":"I'm getting fucking sick and tired of seeing computer controlled characters ths t constantly outweigh the characters I've paid and worked for. HOW DO YOU DODGE WHEN YOU'RE STUNNED? HOW DOES COMPUTER CONTROLLED PHASMA CALL HELP EVERY TIME WHEN MINE IS MAYBE 20%?HOW DO YOUR TEAMS GET ASSIST EVEN WHEN LUMINARA IS HEADING THE TEAM? My characters RARELY dodge anything, but there sub par ones 6 out of 8? Especially facing being knocked out with a healer coming up nect? I just had a stunned Chewbacca dodge 5 times in 6 attacks no doubt to avoid elimination. Fix this bullshit because your paying customers deserve better.","body@stringLength":"621","rawBody":"I'm getting fucking sick and tired of seeing computer controlled characters ths t constantly outweigh the characters I've paid and worked for. HOW DO YOU DODGE WHEN YOU'RE STUNNED? HOW DOES COMPUTER CONTROLLED PHASMA CALL HELP EVERY TIME WHEN MINE IS MAYBE 20%?HOW DO YOUR TEAMS GET ASSIST EVEN WHEN LUMINARA IS HEADING THE TEAM? My characters RARELY dodge anything, but there sub par ones 6 out of 8? Especially facing being knocked out with a healer coming up nect? I just had a stunned Chewbacca dodge 5 times in 6 attacks no doubt to avoid elimination. Fix this bullshit because your paying customers deserve better.","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-06-15T13:50:22.000+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4327598_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"CachedAsset:theme:customTheme1-1736324706859":{"__typename":"CachedAsset","id":"theme:customTheme1-1736324706859","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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