"CCyrilS;c-2388177" wrote:"Ragnarok_COTF;c-2388157" wrote:"CCyrilS;c-2388050" wrote:"Winterwolves;c-2388030" wrote:"CrispyFett;d-259533" wrote:
After all my complaining about no real response to this issue, I was very happy to read Meathead's post and the survey (which I will complete with as much detail as I can). All I really wanted was to know that this was being taken seriously as a priority, which appears is the case. Thank you, and hopefully the information we provide can help get this fixed quickly.
First required answer is to find a 20 digit random code to enter in, as well as ally code. Way to make it too hard to bother.
So it's too hard to bother doing once, but you're also complaining you can't do it more?
Sounds like someone just wants to complain.
Sounds like he has 2 complaints. Asking for the player code is redundant and overly burdensome if we provide the ally code. Not being able to provide additional information for subsequent crashes limits the data CG can collect.
Sounds like you just want to complain that someone else has a criticism of the survey rather than addressing the merits of their criticism.
You have no idea why they ask for both player and ally codes. I assume they need it. Whining that's it too hard to provide that is awful petty. It's also completely optional, so if someone is too lazy, they can opt out.
I am also sure they have received plenty of data points to help them diagnose the issues, and every crash from every player is not necessary.
"Winterwolves;c-2388205" wrote:"CCyrilS;c-2388050" wrote:"Winterwolves;c-2388030" wrote:"CrispyFett;d-259533" wrote:
After all my complaining about no real response to this issue, I was very happy to read Meathead's post and the survey (which I will complete with as much detail as I can). All I really wanted was to know that this was being taken seriously as a priority, which appears is the case. Thank you, and hopefully the information we provide can help get this fixed quickly.
First required answer is to find a 20 digit random code to enter in, as well as ally code. Way to make it too hard to bother.
So it's too hard to bother doing once, but you're also complaining you can't do it more?
Sounds like someone just wants to complain.
If you are making a survey to collect data, you need to make it as user friendly as possible. The survey is terrible.
Why 2 forms of id for a player?
Why a 28 option bullet list (twice!) that only pertains to one of the previous responses possible, but the bullet list is a required answer to submit the survey?
Even with the huge list there was no appropriate selections I could make to say I was simming a normal energy node, and didn't make it to the rewards screen.
They really need to work on their info gathering.
Player id should only be requested if they might want to look at your history to see the instance of crash, so put an additional question at the end that is hidden. It is revealed if any of the earlier answers selected indicate the log would be helpful.
Make it so easy to fill in they can get more and more data points.
"Ragnarok_COTF;c-2388208" wrote:"CCyrilS;c-2388177" wrote:"Ragnarok_COTF;c-2388157" wrote:"CCyrilS;c-2388050" wrote:"Winterwolves;c-2388030" wrote:"CrispyFett;d-259533" wrote:
After all my complaining about no real response to this issue, I was very happy to read Meathead's post and the survey (which I will complete with as much detail as I can). All I really wanted was to know that this was being taken seriously as a priority, which appears is the case. Thank you, and hopefully the information we provide can help get this fixed quickly.
First required answer is to find a 20 digit random code to enter in, as well as ally code. Way to make it too hard to bother.
So it's too hard to bother doing once, but you're also complaining you can't do it more?
Sounds like someone just wants to complain.
Sounds like he has 2 complaints. Asking for the player code is redundant and overly burdensome if we provide the ally code. Not being able to provide additional information for subsequent crashes limits the data CG can collect.
Sounds like you just want to complain that someone else has a criticism of the survey rather than addressing the merits of their criticism.
You have no idea why they ask for both player and ally codes. I assume they need it. Whining that's it too hard to provide that is awful petty. It's also completely optional, so if someone is too lazy, they can opt out.
I am also sure they have received plenty of data points to help them diagnose the issues, and every crash from every player is not necessary.
You're doing an awful lot of assuming...
I didn't see anyone say that it's "too hard to provide". I saw someone point out that it is unnecessarily burdensome to ask for 2 pieces of information that are redundant, one of which is obnoxious to obtain.
The less data they gather, the less likely they are to find the cause of the issue. So I'm not a fan of "lazy" would-be participants opting out. Given CG has no idea what's wrong with the game right now, I think it would be advantageous to gather as much data as possible.
Capital Games TeamCapital Games Team
