Right now my account has in-game chat on one device and does not have it on another. I cannot be made an officer no matter which device I have last logged in to. I have a case in with Answers HQ/help.ea.com (which is largely seen as a fruitless purgatory by the player base). I'm being told that it is a matter of being underage on that device. However, (a) all devices had in-game chat prior to the 2/28 update (that is what broke in-game chat on one device) and (b) there is nothing I can do to change any age associated with the account.
Are there any plans to change how age on the account is handled? What can I do to get my situation back to what it should be before the 2/28 update?
EA Staff (Retired)
