I really wasn't expecting any compensation having to do with the freeze issue, so I was very pleasantly surprised to see Meathead's post just now. Thank you! I posted multiple complaints about the freezing problem, and wanted to acknowledge that it was looked into and (seemingly) fixed. I thought the survey was a good idea. I'm sure there will be players who complain now about the extra compensation to survey takers. To them I say- you should have taken a minute of your time to try and help fix the issue if you were experiencing it. And if you didn't experience any issues, you still get rewards! Its a win-win for everyone

Thank you not only for the compensation but for fixing this issue. I remain unhappy about how long it took, but I haven't had a freeze in probably 2 weeks, and that's what counts. Thank you. @CG_Tusken_Meathead

I am very skeptical of the "sent in a support ticket" part of the rewards. I sent one in via the in-game help and basically got ignored. This was early in the game freeze issue. A reasonable person would expect to get the "support ticket compensation". But i doubt it because i opened it before CG admitted there was an issue. So i frankly take issue with the 2 different reward tiers. Everyone suffered. But CG's lack of support failed most of the users. Give everyone the same rewards.

I answered my own ticket to confirm announcement to ea support.They say I still have to fill the survey.So, I report, I get out game ruined for 2 months, I recieve warnings because complainings... And I still have to fill a survey? What the hell is this?

When I just saw the announcement I also wanted to create a thank you post, but you were already faster @CrispyFett ?I am glad CG decided to do this, and it's not even because I get something. The reason why I am glad is because of what stands behind it. It shows that eventhough things don't always go smoothly, the players are important to CG. In my eyes, that is worth a lot. So here is my big THANK YOU! ? (big, not shouting ?)

Thank you CG for the freeze issue compensation!

BArrowsmith23
2 years ago
Very respectable compensation, fair play.
Zaph0dd
2 years ago
Lockups, poor performance and crashes are still happening, this compensation while welcome, doesnt mean its fixed
tvsfrink
2 years ago
Judging by the lack of crash/freeze posts now compared to before, it seems like it is actually fixed.

These things can happen for other reasons unrelated to this issue.
Drimtg
New Spectator
2 years ago
Only CG would take a game wide problem affecting every player and give “people that filled out AKA there work there job extra stuff” talk about completely tone deaf response. I encourage everyone to submit a ticket saying they didn’t get the extra stuff because obviously CG wants you to submit more tickets
SkipSpoonts
Rising Newcomer
2 years ago
Which survey are the extra rewards for? The first one or the follow up?
Drimtg
New Spectator
2 years ago
"Ron_ONeal35;c-2391484" wrote:
Which survey are the extra rewards for? The first one or the follow up?

Submit a ticket
perfidius44
Rising Newcomer
2 years ago
"LordI;c-2391441" wrote:
WoW, compensation of 1000 crystals to those people like me that sent a ticket to ea support...
The bug made me losing at least x3/x4
For sure something goes wrong and they dont have noted all tickets sent

How did you lose 3 to 4k crystals ?
Gifford_Alex
2 years ago
"Starslayer;c-2391505" wrote:
"LordI;c-2391441" wrote:
WoW, compensation of 1000 crystals to those people like me that sent a ticket to ea support...
The bug made me losing at least x3/x4
For sure something goes wrong and they dont have noted all tickets sent

How did you lose 3 to 4k crystals ?

I think they meant lost out on - so lost earnings.
aviv_hass
New Spectator
2 years ago
"LordI;c-2391441" wrote:
WoW, compensation of 1000 crystals to those people like me that sent a ticket to ea support...
The bug made me losing at least x3/x4
For sure something goes wrong and they dont have noted all tickets sent

Of you lost 3000-4000 crystals (even if it's lost earnings), maybe there's another reason for that besides the freeze bug...
Mephisto_style
2 years ago
"TVF;c-2391466" wrote:
Judging by the lack of crash/freeze posts now compared to before, it seems like it is actually fixed.

These things can happen for other reasons unrelated to this issue.

Yep