The Hyperdrive bundle not giving shards

I purchased the hyperdrive bundle on my already level 85 account, mostly for the quick gear but also for character shards and to my surprise the characters you have already unlocked yourself in no way get any shards, you don't get any materials or resources from the characters tier levels they would have received if already passing that, making the pack worth half the original price or even less. on top of that a refund was refused when it's not stated you won't receive anything to do with those characters!