Underaged account
Am I able to change the date of birth on my account as it is locked in as underaged by mistake and wish to have it changed to be adult eligible.
Forum Discussion
1. Create a ticket from the in game Help menu (Settings -> Help)
2. You will be redirected to help.ea.com and prompted to select a topic -> Select “Connection and tech support” then scroll down and click on “Contact Us”
3. You will be prompted to select issue -> Select “Installation” and fill in your Ally Code
4. Select Contact Option and fill in the information required (First name, Last name, Email address) and click “Next”
5. From the “Recommended Support Option” scroll down to “Other Support Options” and select either “Chat” or “Get a call”
6. You will then get in contact with an EA Advisor and request a date of birth change/update. Our customer support team will guide you through the process. You will need to verify your age with the support representative.
From this thread: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019#latest
Copied it here, because last person that asked this didn't realise there was more steps than "just contact in-game help".
2. You will be redirected to help.ea.com and prompted to select a topic -> Select “Connection and tech support” then scroll down and click on “Contact Us”
3. You will be prompted to select issue -> Select “Installation” and fill in your Ally Code
4. Select Contact Option and fill in the information required (First name, Last name, Email address) and click “Next”
5. From the “Recommended Support Option” scroll down to “Other Support Options” and select either “Chat” or “Get a call”
6. You will then get in contact with an EA Advisor and request a date of birth change/update. Our customer support team will guide you through the process. You will need to verify your age with the support representative.
From this thread: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019#latest
Copied it here, because last person that asked this didn't realise there was more steps than "just contact in-game help".
