[URGENT] Proposal for Brazil's Store Restrictions (Law 15.211)
Hi everyone
I’m a dedicated player from Brazil, and as many of you know, our local store has been heavily restricted due to the new Digital Statute (Law 15.211/2025). Currently, we cannot spend our hard-earned Crystals on most packs because they contain random rewards (loot boxes), which are now restricted.
I understand EA needs to comply with local laws, but the current situation makes the game almost unplayable for F2P or competitive players who rely on Crystal management for roster optimization. I’d like to suggest two possible paths:
Age Verification System: Implement a robust ID verification for Brazilian accounts. Once a user is verified as 18+, the full Crystal store (including packs with RNG) should be restored, as the law focuses on protecting minors.
Fixed-Loot Alternatives: If RNG packs are legally too risky, please consider converting the current '5 to 330 shards' packs into Fixed-Amount packs (e.g., 10 or 20 shards for a set price in Crystals). We already have fixed packs in the game; expanding this to all characters would allow us to continue using our Crystals without violating local gambling/RNG regulations.
We work hard in Grand Arena and Fleet Arena to earn these Crystals. Being forced to use only real money (which is very expensive here) while our Crystal hoards sit useless is frustrating. Please, help us find a middle ground.
May the force be with us all