Verifying the actual DS TB rewards issue
Hey Devs, ( @CG_Kozispoon @CG_SaIera @CG_Conduit23
The purpose of this post is to clarify and reiterate the problem that occurred today with darkside TB reward payout, I am going to be providing concrete data that will definitely illustrate that the rewards are not magically going to show up in our inbox, and that dev intervention is required!
It will also allow you to verify who did not get their rewards today.
Here are playerIDs for both myself and a guildmate,
both of us have been in the same guild since the inception of territory battles.
https://i.imgur.com/yY6SGal.jpg
https://i.imgur.com/fBWzKrI.jpg
Here are the achievements for both of us, notice that I am exactly 39 stars behind him.
Can you guess how many stars my guild got today? You are right, 39!
https://i.imgur.com/LUxUGvv.jpg
https://i.imgur.com/BezdPaY.jpg
Under normal circumstances (Light side TB)
when TB ended, we would have the achievements light up with a red 1 icon immediately after, and the rewards would then come in on delay as they always have (when you restart, or switch to guild screen etc).
The problem:
For everyone who was actively logged in when the TB ended, and received a game crash, and restart message... if you check your achievements you will notice you got no stars for that TB. Essentially from the game's point of view, you did NOT compete in that TB, hence.. no rewards are coming to you, no matter how long you wait.. PLEASE devs.. do not push this back further hoping it will resolve itself.. it will not, and we are not just short our rewards, we are also short the achievements for that TB.
Now if you compare the total stars earned achievement in todays production database, with yesterday's production database you will easily find all the players who did not receive rewards (or did not participate in) the first Darkside TB. You could then check that players guild, and see if they got stars, and definitely build a list of players that were not rewarded.
It is actually insulting, for you to tell us to wait 24 hours before calling support, and I say that as a Quality Assurance professional with 10+ years of providing support for products.
The purpose of this post is to clarify and reiterate the problem that occurred today with darkside TB reward payout, I am going to be providing concrete data that will definitely illustrate that the rewards are not magically going to show up in our inbox, and that dev intervention is required!
It will also allow you to verify who did not get their rewards today.
Here are playerIDs for both myself and a guildmate,
both of us have been in the same guild since the inception of territory battles.
https://i.imgur.com/yY6SGal.jpg
https://i.imgur.com/fBWzKrI.jpg
Here are the achievements for both of us, notice that I am exactly 39 stars behind him.
Can you guess how many stars my guild got today? You are right, 39!
https://i.imgur.com/LUxUGvv.jpg
https://i.imgur.com/BezdPaY.jpg
Under normal circumstances (Light side TB)
when TB ended, we would have the achievements light up with a red 1 icon immediately after, and the rewards would then come in on delay as they always have (when you restart, or switch to guild screen etc).
The problem:
For everyone who was actively logged in when the TB ended, and received a game crash, and restart message... if you check your achievements you will notice you got no stars for that TB. Essentially from the game's point of view, you did NOT compete in that TB, hence.. no rewards are coming to you, no matter how long you wait.. PLEASE devs.. do not push this back further hoping it will resolve itself.. it will not, and we are not just short our rewards, we are also short the achievements for that TB.
Now if you compare the total stars earned achievement in todays production database, with yesterday's production database you will easily find all the players who did not receive rewards (or did not participate in) the first Darkside TB. You could then check that players guild, and see if they got stars, and definitely build a list of players that were not rewarded.
It is actually insulting, for you to tell us to wait 24 hours before calling support, and I say that as a Quality Assurance professional with 10+ years of providing support for products.
