We’re not buying a tv. The tv would still be a functional device that carries value to the owner. GMY not so much. Not everyone will agree on this but when you zeta a toon it’s value should be relevant for ALL tiers of players throughout the game. Besides that, my gripe is exactly what @Vendi1983 posted in that the release of his leadership ability and bastillas was not good business or timing imo. Many players were eager to finally have a viable jedi faction and the ONLY way that was even a possibility was with GMY leadership at time. So we zeta him thinking we have a decent faction then Bastilla makes his zeta obsolete especially since you could have just put one on him and had a viable faction.
One more thing. A refund is just an option. But I think it would benefit the whole swgoh gaming community if they were permitted to move one zeta ability amongst their ineventory.