Standing request is to improve communications with the community, when in doubt it’s always better to share information and reply to questions and concerns, even when the reply will be negative. Maybe especially when addressing negative issues. Don’t go silent because then negativity will fester and grow. Also it’s better to own up to mistakes early on, people are surprisingly forgiving when you tell them you messed up. Don’t try to sugarcoat something negative and pretend it’s good for the players. We understand you need to make money but don’t lie to your players about it and make it out as the monetization schemes are fun and in themselves make the game better, we aren’t stupid.
And a friendly suggestion, when you design the new raid make sure the rng factor isn’t too big and make sure it’s positive rng that will benefit the player. Naboo is ruined by the punishing rng factor and the glaring bugs. Without those it would have been a good raid even if it’s a bit of a time sink. But the rng/bugs makes that time investment a total disaster.