Why is EA help desk useless?

EA help is outsourced to another country entirely.  They have scripts they read from.  They really don't care about their players.  You will be asked to verify your account 7 times by 7 different people.  you will never get the same rep twice and they will ask the exact same question each time and act like they have no idea what the previous rep said even though you can see it on your end.  By the time most players get to anyone that can actually do anything they are so fed up they flame quit the chat.  It's all by design.  EA has done this for years and they honestly don't care.  You're just an ATM machine to them.  Just like this forum.  CG had a great forum that was lightyears ahead of this.  EA made them change to this format because, REASONS....no really it was contaminated blue milk from a space sea going mammal.  

Anyway, good luck with getting what you paid for.  Stick with it and hold on to your hats and glasses, cause this here is the wildest ride in cyberspace.