Forum Discussion

New Novice

2 months ago

Why is EA help desk useless?

So the other evening purchased "basic ally aid giftable" for my wife. Yes the whole family plays! Anyway, she never got it, and I thought maybe I had done something wrong and went ahead and did it ag...

feedback

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CommanderBarcara

Seasoned Ace

2 months ago

EA help is outsourced to another country entirely. They have scripts they read from. They really don't care about their players. You will be asked to verify your account 7 times by 7 different people. you will never get the same rep twice and they will ask the exact same question each time and act like they have no idea what the previous rep said even though you can see it on your end. By the time most players get to anyone that can actually do anything they are so fed up they flame quit the chat. It's all by design. EA has done this for years and they honestly don't care. You're just an ATM machine to them. Just like this forum. CG had a great forum that was lightyears ahead of this. EA made them change to this format because, REASONS....no really it was contaminated blue milk from a space sea going mammal.

Anyway, good luck with getting what you paid for. Stick with it and hold on to your hats and glasses, cause this here is the wildest ride in cyberspace.

gbrspratt

New Novice

2 months ago

Thanks, that's the answer I expected, but I hoped not to get 🤣. I'll keep banging my head on this brick wall and I'll keep talking to the help desk. If anyone wants to guess which method is more effective I'll let you know

gbrspratt
New Novice
2 months ago
This is how they finished it 🤣. "We are going to ignore what you said, and pretend we are working on it and close the case with no answer" So I'll try again....
Hello there,

Thank you for contacting EA Help. I hope you're doing well! My name is Paulo Vincent, and I will be assisting you today.

I understand your concern regarding your purchased item.

Please know that we collect these types of comments to make sure we can make the game better, so we assure you that this will be shared with our team. It's important that we know about this for possible adjustments. Although, we can't promise any immediate changes, rest assured that this will be taken seriously.

In the meantime, if you have any additional feedback or notice any other discrepancies, please do not hesitate to let us know. You can also share your thoughts and experiences on the EA forum where other players can upvote similar issues and feedback:

https://forums.ea.com/

Thank you for contacting EA support. Please don't hesitate to contact us anytime. I wish you a good day!