Wrong End of Season Rewards GAC

4 days just to answer this

The frustrating part is we have plenty of evidence that the incorrect payouts were given, yet they choose to do nothing. I’ve offered to provide further evidence multiple times, and heard nothing. It makes me question if they are even interested in fixing this, or are they fine continuing to deceive consumers about the rewards they will receive?

Is this an acceptable level of customer service? Especially when EA Support says you’ll be making a statement acknowledging the error (last week!)?

C’mon @CG_SBCrumb @CG_Tusken_Meathead , you guys are better than this. Please do the right thing. If you need more evidence of the incorrect payouts, please let me know.

This game is turn

"TheDude420;c-2366289" wrote:
The frustrating part is we have plenty of evidence that the incorrect payouts were given, yet they choose to do nothing. I’ve offered to provide further evidence multiple times, and heard nothing. It makes me question if they are even interested in fixing this, or are they fine continuing to deceive consumers about the rewards they will receive?

Is this an acceptable level of customer service? Especially when EA Support says you’ll be making a statement acknowledging the error (last week!)?

C’mon @CG_SBCrumb @CG_Tusken_Meathead , you guys are better than this. Please do the right thing. If you need more evidence of the incorrect payouts, please let me know.

Don’t expect anything.. you will most likely get the same middle finger response a lot of the community got with the JMK phase 1 bug.

They don’t care, they won’t do anything. I’m guessing since the lord of the ring game announcement they have a skeleton crew working on Swgoh.. this will be the new normal, little to no response.

Guild mate has the same issue , he won his last match and got promoted to K2 but got the K3 rewards.

Allycode: 896-889-619
I got wrong rewards. Can you check this?
@Ultra @CG_Tusken_Meathead

I also received incorrect rewards. Finished with 3638 skill rating (K1), but received rewards for being ranked #133 in K2.

If it helps troubleshoot, the rewards screen is now listing me as ranked #133 in K1, which isn’t correct since I have 3638 skill rating.

Doesn’t seem to be a coincidence that I received incorrect rewards for being #133 in K2, and it’s now incorrectly listing me as ranked #133 in K1.

Same here.
I got Aurodium 4 rewards though I'm in Aurodium 3.

It’s the same here. Got promoted to Kyber 1 in the last match and got Kyber 2 rewards