Forum FAQ - By the players, for the players
Hello there! This thread is designed to help answer some of the FAQs players have about SWGoH. It will evolve over time and will be quite lengthy. This is the first version, and when similar quest...
Forum Discussion
3. Grand Arena Championships
3.1. “I joined Grand Arena but it’s showing no event available”
The team investigates every report they receive on this and, so far, every result has shown that a player didn’t join. To make sure you have joined, proceed all the way to the table where you would set defences when match making is done.
3.2. “My opponent has set more defences than me!”
The circles on each territory can be misleading. There is a number indicating how many teams and fleets you can set the top right corner of each territory. Furthermore, the “Assign Squad” button becomes greyed out when the maximum number of teams has been set.
3.3. “I’m in a higher/lower Division than I should be”
Divisions are locked from the moment you log into the game after the GAC season launches. Removing mods, upgrading your roster etc before joining will make no difference to your Division after this point. If you want to be in a lower/higher Division, you need to lower/raise you GP before the season launches. The start dates for GAC seasons are listed on the monthly calendar, found in the Dev Announcements section: https://forums.galaxy-of-heroes.starwars.ea.com/categories/news-and-announcements-
3.4. “I applied a zeta/improved my gear/moved mods and it’s not available for GAC”
A common misconception is that your roster locks at the end of the join period. It doesn’t. Your roster is locked in for the week the second you hit “Join”. Make sure you do all the upgrades you think you’ll need before joining.
3.5. “How has someone got 3,000 points already? The first attack phase hasn’t started yet!”
Every month, without fail, this gets asked. Sometimes there aren’t enough players to make a group of 8 for a GAC round. In this case, one (or more) player(s) is/are awarded a “bye”. This grants them the maximum defensive and offensive points for that match. It is added to their score and appears on the leaderboards before the offence phase starts as the system doesn’t need to wait for the outcome of the match, as it’s already decided.
3.6. “I don’t understand how my GAC opponent beat my defence”
Swgoh.gg (see 12.1.) allows you to track your GAC history. It shows what teams your opponent has used. If there is anything obviously suspicious, such as a G9 CUP taking down your G13 relic Darth Revan team, you can screenshot this and add it to a cheating report (see 1.1.)
3.7. “I received a message saying I am not getting rewards due to a lack of participation”
Occasional erroneous messages aside, you need to score a minimum of 10 banners to receive rewards. With banners for defence no longer being awarded, this must be done on offence. You receive 10 banners for attempting (no win required) your first battle in each round.
3.1. “I joined Grand Arena but it’s showing no event available”
The team investigates every report they receive on this and, so far, every result has shown that a player didn’t join. To make sure you have joined, proceed all the way to the table where you would set defences when match making is done.
3.2. “My opponent has set more defences than me!”
The circles on each territory can be misleading. There is a number indicating how many teams and fleets you can set the top right corner of each territory. Furthermore, the “Assign Squad” button becomes greyed out when the maximum number of teams has been set.
3.3. “I’m in a higher/lower Division than I should be”
Divisions are locked from the moment you log into the game after the GAC season launches. Removing mods, upgrading your roster etc before joining will make no difference to your Division after this point. If you want to be in a lower/higher Division, you need to lower/raise you GP before the season launches. The start dates for GAC seasons are listed on the monthly calendar, found in the Dev Announcements section: https://forums.galaxy-of-heroes.starwars.ea.com/categories/news-and-announcements-
3.4. “I applied a zeta/improved my gear/moved mods and it’s not available for GAC”
A common misconception is that your roster locks at the end of the join period. It doesn’t. Your roster is locked in for the week the second you hit “Join”. Make sure you do all the upgrades you think you’ll need before joining.
3.5. “How has someone got 3,000 points already? The first attack phase hasn’t started yet!”
Every month, without fail, this gets asked. Sometimes there aren’t enough players to make a group of 8 for a GAC round. In this case, one (or more) player(s) is/are awarded a “bye”. This grants them the maximum defensive and offensive points for that match. It is added to their score and appears on the leaderboards before the offence phase starts as the system doesn’t need to wait for the outcome of the match, as it’s already decided.
3.6. “I don’t understand how my GAC opponent beat my defence”
Swgoh.gg (see 12.1.) allows you to track your GAC history. It shows what teams your opponent has used. If there is anything obviously suspicious, such as a G9 CUP taking down your G13 relic Darth Revan team, you can screenshot this and add it to a cheating report (see 1.1.)
3.7. “I received a message saying I am not getting rewards due to a lack of participation”
Occasional erroneous messages aside, you need to score a minimum of 10 banners to receive rewards. With banners for defence no longer being awarded, this must be done on offence. You receive 10 banners for attempting (no win required) your first battle in each round.
