Iritation regarding the Twi'lek Cantina Keeper + EA problem

Protection just means increased survivability for a character. For most attacks, protection will need to be reduced to 0 before health is affected. There are certain abilities that can bypass protection outright though.

https://store.galaxy-of-heroes.starwars.ea.com/

If that isn’t the link you’re using for the store, I don’t know what you were provided.