22nd Aug Territory wars rewards disapperaed after being claimed

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 8+
OS Version 12.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 897-691-912
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug The territory wars rewards (ending Aug 22nd) has been claimed on 08/22/2019, but the rewadrs disapeared from my account shorlty after a game crash.
Steps: How can we find the bug ourselves? not sure.
Connection Type Mobile
Please select your region Europe
Country United Kingdom

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Hi @CG_MindTricks 

I claimed my reward just after the territory war ended.

Redeemed reward for Territory War. [collapse] 8/22/2019
425 Territory Battle Currency.
1350 Guild Currency.
160000 Credits.
2 Ability Material Zeta.
3 Ability Material Omega.
4 Ability Material Mk III.
9 Mk 6 Athakam Medpac Salvage.
8 Mk 3 Czerka Stun Cuffs Salvage.
7 Mk 12 ArmaTek Cybernetics Prototype Salvage.
8 Mk 3 Sienar Holo Projector Salvage.
8 Mk 3 Carbanti Sensor Array Salvage.
7 Mk 12 ArmaTek Armor Plating Prototype Salvage.
9 Mk 7 Chiewab Hypo Syringe Salvage.

I tried to utilise my zetas (I had 19 before the reward was claimed, so I should have 21 after the reward was claimed), but I could not assign them to B1 battle Droid and the game crashed shorlty after.

After the crash, all the rewards disappeared and EA support was not able to help so far.

Please help

Thanks