Forum Discussion

3 years ago

Account banned

I believe I was banned in error. My ally code is 487-426-685 and I unfortunately don't know my player ID but my account was thoughtsfromanewt. The ban message says for repeat offences but I don't bel...

technical issues

adambpoolelaw

3 years ago

I'm in the same boat. Banned and I don't know why. I tried following the directions in the app to msg Lucifer_Daddy on the forums. No response. Looked into it and his/her profile shows that it hasn't been active in 2 years. Tried going through the link you posted contacting EA. They send an automated response to msg Lucifer_Daddy also. Looks like they can just ban you for no reason and intentionally give you a dead end so they don't have to deal with you. Spent probably thousands of dollars on this game because my son and I enjoyed working together on it. This is the craziest customer support I've ever seen. I can't believe the official instructions after a ban is to msg an abandoned user account. Has CG or EA not checked first to confirm that the person they are referring everyone to still works for them?

ChristophIV

Hero+

3 years ago

I believe CG_Leviathan is the main contact for bans. Even though they show as inactive on the forums, they pick up all messages through email.

adambpoolelaw
3 years ago
@ChristophIV Well I hope so but I'm not holding my breath. Already been waiting two weeks. I'm fine moving on from the game but my son doesn't understand what happened and why we can't play anymore.